In the event that a product in lost or damaged during shipping or found to be defective, please visit our 
page to inform one of our customer service representatives. Upon confirmation, a replacement product or credit, equal to the value of the lost or damaged product, will be issued. Claims must be placed within 5 days of receipt.
Broken Glass:
If you received a product with broken glass, please within 24 hours of delivery. A replacement part will be sent out to you at no extra cost.
Returns / Exchanges:
To return an item, please contact our customer service department and request a return authorization number before proceeding. We cannot process any returns without an authorization number. Return requests must be made within 20 days of receipt. Items must be in an new and unused condition and sent in original packaging. All accessories, paperwork and manuals must be included in the package. Packaging must be undamaged and in a presentable condition. Customer is responsible for both initial and return shipping costs.
Individual items valued under $50, special orders, clearance items and custom made items cannot be returned. Items that have been used or installed, large orders and quantity orders cannot be returned.
For exchanges, please call our customer service number to place a request.
Refunds:
We will refund your purchase after the item has been received and inspected by the manufacturer. This can take up to 30 days. Shipping costs will only be refunded in the case of an error of Home Lighting Today or a manufacturer. Express shipping costs are not refundable.
The customer will be responsible for a 25 percent restocking fee, plus the cost of return shipping.
Delivery Times:
Delivery times vary for each manufacturer. Please refer to the item description for the delivery time for each item.
Change/Cancel Order:
Orders may be changed on the same day with no problem through our page on the website. After that time, please call our customer service number for any changes. You may cancel your order within 24 hours at no charge. After that time, there may be a manufacturer restocking fee, depending on the item ordered and whether the order has been processed or not. You will receive a written confirmation within 24 hours. If you do not receive a confirmation, your change was not processed and you must immediately to make a change.
If an item has already been shipped by the manufacturer, you may still be charged for shipping costs.
Special custom made items and orders greater than $2,000 cannot be cancelled after the order has been processed.
Inspecting Your Shipment:
Upon receipt of your shipment, please inspect everything for damaged or missing items. Also note any damaged packages before signing for a shipment. By signing the packing slip, your are acknowledging full receipt of all items listed thereon. Upon receipt, you have 5 days to report any missing or damaged items.
Personal Information and Privacy
Home Lighting Today (CPC) respects your privacy. We want to make use of individual identifying information that you provide to us for purposes of serving you better. "Individual identifying information" is information that enables us to identify you, such as your e-mail address, name, title and address. CPC uses the individual identifying information in order to personalize your experience on our website and also to be able to selectively send you communications that may be of interest to you, either electronically or otherwise.
CPC's policy regarding use of your individual identifying information supplied to us or collected via your experience at our online website covers these areas:
1. Notice and Disclosure.
This Online Privacy Statement is made available to you in order to make you aware of how CPC collects and uses individual identifying information of visitors to CPC's website.
CPC collects the following information regarding visitors to our website: domain name, name, information regarding what pages are accessed, information volunteered by you, such as survey information, e-mail address, or site registrations, and your preferred means of communication.
CPC does not make individual identifying information available to third parties for marketing purposes. CPC does not use the information for marketing purposes. WE DO NOT ENDORSE SPAM.
2. Choice/Consent
When you sign up for an e-mail list, you will be given instructions at that time on how to remove yourself from that list.
Access to certain webpages of CPC or their subsidiaries require a login and password. The use of those webpages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and CPC Your individual identifying information may be retained by CPC to verify compliance with the agreement, log software licenses granted, to track software downloadable from those pages, or track usage of other applications available on HomeLightingToday.com
3. Data Security.
CPC is committed to taking reasonable steps to protect the individual identifying information that you provide to us.
4. Data Quality and Access.
The accuracy of your individual identifying information is important to CPC We are working on ways to make it easier for you to review and correct the information that CPC maintains about you. Registered HomeLightingToday.com users can review and modify their individual identifying information by accessing www.HomeLightingToday.com.
5. Use of Cookies.
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of HomeLightingToday.com use cookies to track user traffic patterns. We do this in order to determine the usefulness of HomeLightingToday.com information to our users and to see how effective our navigational structure is in helping users reach that information. CPC does not correlate this information with data about individual users, nor does it share this information or sell it to any third party.
If you prefer not to receive cookies on HomeLightingToday.com, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. However be aware that our checkout procedure makes use of cookies in order to take you through the process.
CPC - Important Notices
No portion of this service may be reproduced in any form, or by any means, without prior written permission from CPC
1. Rules and Regulations
The following rules and regulations apply to all visitors to or users if this Web Site. By accessing this Web Site, user acknowledges acceptance of these terms and conditions. CPC reserves the right to change these rules and regulations from time to time at its sole discretion. In the case of any violation of these rules and regulations, CPC reserves the right to seek all remedies available by law and in equity for such violations. These rules and regulations apply to all visits to the CPC web site, both now and in the future.
2. Limited License.
CPC authorizes you to copy materials published by CPC on this Web Site solely for non-commercial use within your organization (or if you are a CPC partner or strategic alliance) in support of CPC products. No other use of the information is authorized on consideration of this authorization. In consideration of this authorization, you agree that any copy of these materials, which you make, shall retain all copyright and other proprietary notices in the same form and manner as on the original.
ALL CONTENTS ON THIS SITE ARE PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THIS WEB SITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM CPC VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES.
3. Trademarks.
The trademarks and logos displayed on this Web Site are the property of CPC Users are not permitted to use these Marks without the prior written consent of CPC.
4. General Disclaimer.
Although CPC has attempted to provide accurate information on the Web Site, CPC assumes no responsibility for the accuracy of the information. Due to the large quantity of products listed on this site, and the constantly changing market, CPC reserves the right to cancel or refuse any order based upon incorrect pricing or discontinued products. CPC is constantly updating the database in order to display the newest information on all products.
ALL INFORMATION PROVIDED ON THIS WEB SITE IS PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
5. Disclosure; Forward-Looking Statements.
Some of the information on this Web Site may contain projections or other forward-looking statements regarding future events of the future financial performance of the Company. We wish to caution you that these statements are only predictions and that actual events or results may differ materially. We refer you to the documents the Company files from time to time with the Securities and Exchange Commission, specifically, the Company's most recent From 10-K and Form 10-Q. These documents contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward-looking statements, including, among others, potential fluctuations in quarterly results, dependence on new product development, rapid technological and market change, acquisition strategy, risks associated with Internet infrastructure, volatility of stock price, and future growth subject to risks.
6. Transmission of Personal Data/User Communications.
Except as required by law, CPC will maintain the confidentiality of all personal information transmitted to CPC by the user. Any feedback you provide at this Web Site shall be deemed to be non-confidential.
7. Cookies.
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of HomeLightingToday.com use cookies to track user traffic patterns. We do this in order to determine the usefulness of HomeLightingToday.com information to our users and to see how effective our navigational structure is in helping users reach that information. CPC does not correlate this information with data about individual users, nor does it share this information or sell it to any third party.
If you prefer not to receive cookies on HomeLightingToday.com, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of HomeLightingToday.com.
8. Links to Third Party Sites.
This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and CPC is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. CPC provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
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